Refund & Cancellation policy:

Charter/ Air Ambulance Flight Bookings

Charter / Air Ambulance flights once booked can be cancelled as per the below terms and conditions

Flat 50% of charges based on estimated flying time will be deducted in case a confirmed booking is cancelled.

• 60% of charges based on estimated flying time will be deducted in case a confirmed booking is cancelled between 24 to 12 hours before the estimated time of departure.
• 100% charges based on estimated flying time will be deducted in case a confirmed booking is cancelled between 12 to the estimated time of departure.
• 100% of charges based on estimated flying time will be deducted in case of no show and cancellation of confirmed booking for any reason by client.
• 100% of charges will be deducted in case the aircraft departs and after that cancellation by the customer for any reason.

Refund 

Refund for cancelled flights will be processed as per cancellation policy and will be refunded within 24 working hours. In some cases, it may take up to 7 working days. This delay may be because of a bank holiday or other non-working days.

B. Under the cashless air ambulance category: Under Cashless membership plan, and in case of a need, air ambulance booking is done for patient lift and an ETD is given to the member and subsequently members wishes to cancel the booking, such cancellations shall be done 12 hrs prior to Estimated Departure Time(ETD). In case the cancellation is done in less than 12 before ETD, the eligible one free airport to airport transfer shall be lapsed or utilised for the year for which membership is taken and member shall come under the 50% discount category.

*For Flights originating from Mumbai/ Delhi/ Hyderabad/ Chennai - 100% cancellation charges are applicable for cancelling a confirmed flight, due to slot approvals and logistic challenges.