Privacy Policy

Flaps Aviation Pvt Ltd Terms of Service and Privacy Policy

1. Terms

By accessing the website at, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Flaps Aviation Pvt Ltd's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Flaps Aviation Pvt Ltd's website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Flaps Aviation Pvt Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Flaps Aviation Pvt Ltd's website are provided on an 'as is' basis. Flaps Aviation Pvt Ltd makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Flaps Aviation Pvt Ltd does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Flaps Aviation Pvt Ltd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Flaps Aviation Pvt Ltd's website, even if Flaps Aviation Pvt Ltd or a Flaps Aviation Pvt Ltd authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Flaps Aviation Pvt Ltd's website could include technical, typographical, or photographic errors. Flaps Aviation Pvt Ltd does not warrant that any of the materials on its website are accurate, complete or current. Flaps Aviation Pvt Ltd may make changes to the materials contained on its website at any time without notice. However Flaps Aviation Pvt Ltd does not make any commitment to update the materials.

6. Links

Flaps Aviation Pvt Ltd has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Flaps Aviation Pvt Ltd of the site. Use of any such linked website is at the user's own risk.

7. Modifications

Flaps Aviation Pvt Ltd may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of HARYANA and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Privacy Policy

It is Flaps Aviation Private Limited policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

A. Our Privacy Principles

At Flaps Aviation Private Limited, we are entrusted with a high amount of personal information. This Privacy Statement has been produced to enable you to understand how we collect, use, and protect your personal information.

We can assure you that:

  • We will protect and secure your personal information at all times and only use it in ways expected of us, when we need to.
  • We will update you about our various membership programmes and keep you abreast of new developments within our service and activities.
  • We will give you every opportunity to tell us how you prefer us to communicate with you, as well as how to opt out of any future communications and we will always action your requests promptly.
  • We will never pass your information to other organisations for their marketing purposes.
  • We will be diligent, respectful and careful when engaging with any person we know is, or whom we believe to be, vulnerable.
  • We will always make it easy for you to contact us through our Toll Free number at 18002702712

B. Our Privacy Statement

 How we collect your personal information ?

  • We will always aim to collect personal information directly from you. If you are a   class="wrapper"patient, you may be asked to provide our Air ambulance Emergency Medical Service operational team with personal information.
  • As a member, you may give us personal information directly when you sign up for one of our membership plans, buy services from our website.
  • If you apply for a job, or enquire about our service, you may give us personal information.
  • Sometimes we may obtain or receive your personal information from a third party. For patients, personal information may be obtained through other healthcare and emergency services (police or fire services). We want to assure you that Company does not purchase personal information from third parties.
  • If you apply for a job, we may receive your personal information from a previous employer, recruitment agency.

 What information do we collect?

  • The personal information that we collect from you will be dependent on the relationship that you have with us. The main reason we collect personal information is so that we can identify you, whether that be as a Member, patient, job applicant or employee.
  • Such personal information that we may collect might include contact details such as your name, date of birth, postal address, email address and telephone number, Aadhar Number, Pan Number as well as any other information you provide in correspondence between us. 
  • In some circumstances we will need to collect bank or debit/credit card information through our payment gateway channel.  Financial information will only be collected if necessary.
  • Personal information collected about members/patients may be used to help our operational team provide the best possible care.

C. Special Categories of Personal Data

Due to the nature of some of our work, the Company may collect data which include your mental and physical health, race and ethnic origins and genetics. We will only collect this information if it is necessary, or with your explicit consent.

How do we use personal information? 

We primarily use your data to maintain, improve and develop the relationship that we have with you. 

We may use members/patient information in the following ways:

  • To process transactions, purchases or enquiries made by you.
  • To carry out our obligations arising from any contracts entered into by you  and us.
  • To verify your identity and identify you from other members.
  • To use any feedback or comments from you to improve our service.
  • To notify you of changes to our services.
  • To improve our services or for marketing purposes.
  • To send you communications which you have requested and/or that may be of interest to you; these may include information about our new services

We will use patient information in the following ways:

  • To verify your identify.
  • To help decide what care to provide.
  • To undertake research to help improve the medical support we give at scene and during transition to hospital.

D. Your choices

We like to keep all our members up to date with information about our service. From time to time, we also like to send you marketing literature and suggestions of ways in which you may like to support us. You will have the opportunity to choose how we keep in touch (post, email, telephone and/or text) and you can change your preferences at any time by calling our customer care number at Toll-Free Number 18002702712

Who has access to your information?

The personal information that we collect about you will be used by our staff to provide you with the highest level of customer service or medical care. Your personal data may be shared internally by staff if access to that information is necessary for the performance of their role. Company may disclose personal information to:

Selected organisations that provide services to the Company. For example, Company engages with third party print and mailing houses, which are bound by contractual privacy standards, to print and distribute communications to our members.

Other healthcare and emergency services (police or fire services).

Legal and regulatory authorities to comply with any legal obligations.

The Company has never, and will never, sell or share your personal information with other organisations to enable them to contact you for marketing purposes.

E. Security of personal information


The Company is fully aware of the importance of data security. All staff undergo regular data protection training to ensure the protection of your information. We have implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both online and offline, from improper access, use, alteration, destruction and loss.

We will always ensure that your data is not kept longer than necessary. We only keep personal information for as long as it is reasonable and necessary, which may be to fulfil statutory obligations set by legislation or professional bodies.

If you use your debit or credit card to make payment to us online, over the phone, in person, we will ensure that this is done securely and in accordance with the Payment Gateway Regulations. Company does not store your debit or credit card details following the completion of your transaction.

Most of the information we store and process stays within the India.

Our website may contain links to other websites. Whilst we endeavour to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or privacy practices adopted by these sites. This Privacy Statement does not cover the practices of those websites or advertisers.

F. Payment Transactions

To ensure that your payment transactions are safe the Company uses the services of various payment gateways. These services are responsible for any card or online payment transaction you make to the Company, and these organisations may hold data about you. As a result we would like to direct you to both organisations privacy statements/policies.

G. Phishing

Phishing is the fraudulent practice of sending emails purporting to be a reputable company in the aim of obtaining personal information from individuals. Information that these fraudsters are aiming to obtain are normally passwords, banking information or details which can allow them to steal your identity.

Company will never ask you to send any passwords or bank information over email. Should you receive an email which is claiming to be from the company, and is requesting bank information or confirmation of any password, please do not respond, and inform the Company immediately.

H. Email Marketing

One way in which the Company would like to keep members up to date on our work, events and promotions is via email. Whilst individuals must opt into receiving this communication, the company wants to ensure that our email communication is not excessive and that you want to continue to hear from us through this form of marketing. The Company will review our email listings every two years and may ask you to opt back into this form of marketing. If you believe however that our email marketing is excessive you are more than welcome to change your preferences at anytime.

I. Communication with Company staff

Communication with Company staff (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve.

How to update or access your personal information?

You have the right to change incorrect or incomplete data, delete or stop the company from processing your data, or object to the processing of your data. If you would like to exercise your rights, please contact our Customer care at  the Toll free number 18002702712.

J. Changes to our Privacy Statement

Our Privacy Statement is reviewed regularly to ensure it reflects how we use your information. Members, employees, patients and stakeholders are encouraged to regularly check this Privacy Statement to ensure they are kept up to date with our privacy working practices.

K. Further information

At Flaps Aviation Private Limited, we are committed to protecting your personal information and ensuring that you have control not only over the information we store about you, but also what types of information you would like to receive from us.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Flaps Aviation Pvt Ltd may change this privacy policy from time to time at Flaps Aviation Pvt Ltd's sole discretion.

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