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FAQs | Frequently Asked Questions

A. Air ambulances can be necessary in both emergency and non-emergency situations. Air ambulances are often required when the relocation of patient is required.

A. Yes, All medical flights require medical assistance. All the Book Air Ambulance flights are accompanied by a qualified Doctor & a paramedic.

A. Airport-To-Airport patient shifting means shifting a patient from one airport of a location to desired nearest airport where hospital is situated.

A. No. However, company shall assist you by providing contact details of Road Ambulance operator at your location to the best of our capacity.

A. All flight activations require minimum 12 working hours for permission from various agencies. Company will not fly any aircraft until & unless proper clearance is received from all ground agencies before departure. However, there are instances where flights were kept ready in less than 2 hours as well. Additionally, being Air Ambulance, company always gets priority for take-off and landing. However, it is at the discretion of AAI and the company will not be held responsible for any delay or cancellations.

A. Yes. Book Air Ambulance gets preference in take-off and landing for being an Air Ambulance.

A. Talking specifically of Cashless Air Ambulance Membership Program, you should visit https://www.bookairambulance.com/membershipplan and go through the entire Program, diseases covered, free Air Ambulance patient transfer option, other discounts in patient transfer tariff, benefits ‘or’ discounts in super specialty hospitals, pharmacies, diagnostic centres and many more. You may also call on 1800 270 2712 to know about this Program.
The applicant or any member applying for the Membership Program shall not be hospitalised condition at the time of Membership registration. The company will not be able to facilitate such a requirement or request.

A. Being a member, you or your relative can dial the helpline number 1800 270 2712 which is also mentioned in our membership card. Medical team of the company will work with your doctor/relative to figure out the best way to transfer you safely.

A. 1 attendant i.e., Patient + 1 attendant will be allowed to fly keeping in mind all the safety measures of the patient.

A. One hand bag per passenger permitted depending on the availability of space. Maximum weight per bag should not be more than 10kgs.

A. You can pay online @ https://www.bookairambulance.com/membershipplan. “Click and pay”. You can pay via Debit cards, credit cards & online banking, Visa, MasterCard, American Express and a combination of credit cards. Besides this if you still find it difficult to pay, you can call the Customer Care at 1800 270 2712.

We have 3 programs available for customers to choose from Cashless Air Ambulance Programs (Individual and Family) are innovative membership programs that make air ambulance services very affordable and convenient. Comprehensive Family Program is an innovative membership program where age limit is upto 65 years and that makes air ambulance services very affordable and convenient. Priced at just Rs.7,000/- (+18% of GST) this plan covers 6 family members and gives one free airport-to-airport patient transfer in India for critical ailments Plus there’s a 50% discount on all other patient transfer tariffs. This plan is renewable every year and comes with a spectrum of many other benefits and discounts. Comprehensive Individual Program is an innovative membership program that makes air ambulance services very affordable and convenient. Priced at just Rs.3,500/- (+18% of GST) this plan covers an individual member and gives one free airport-to-airport patient transfer in India for critical ailments Plus there’s a 50% discount on all other patient transfer tariffs. This plan is renewable every year and comes with a spectrum of many other benefits and discounts. Extended Family Program is an innovative membership program where the age limit is upto 75 years. Priced at just (Rs. 20000+18% GST) this plan covers 6 family members** and gives one free airport-to-airport patient transfer in India for critical ailments Plus there’s a 50% discount on all other patient transfer tariffs. This plan is renewable every year and comes with a spectrum of many other benefits and discounts. What are the critical Ailments coming under the Cashless Air Ambulance program?

  1. Heart Diseases (i.e., from 2nd Heart attack onwards). However, an ECG is a must for the shifting confirmation. Also Old records like CAG, Stent & Current medications of First heart attack mandatory. If medical records not available at the time of pick up, then it will come under 50% and later upon submission of old records, it will be cashless and refund shall be given.
  2. Burn cases with more than 60% burn injuries,
  3. Road accident cases with spinal injury (fracture must) and multiple fractures. the patient will be shifted in this category if confirmed by the hospital doctor and patient is fit to fly as per the attending Doctor. Spine fracture with loss of power in limbs.
  4. Neurological patients, excluding brain dead patients, will be shifted in this category only if confirmed by the BAA’s doctor. Traumatic Brain Injury(SDH with midline shifts) to be confirmed on MRI/CT is a must. TBI with GCS 2T, Skull fracture with Trauma to Brain, Total loss of Consciousness also are covered. CVA not covered. Multiple Organ Failure. Two or more organ failure to be confirmed with all necessary reports like Blood and Scans.
  5. Complications during childbirth to the mother- See Note **
Additionally, this privileged member is also entitled for a 50% discount for patient transfer for all diseases which are not an immediate threat to the life of the Patient and gives a breathing time such as Heart Disease, Pneumonia, Typhoid, Malaria, High / Low BP, Diabetes, Kidney Disorder, Lung Failure, and other stomach related diseases. A member can also avail 50% discount for diseases which are not an immediate threat to the life of a patient and or family member may plan the transfer in advance for diseases such as Knee replacement, Kidney Transplant, any Organ Transplant, Cancer, Road Accidents with lesser complications and all sorts of treatment not covered above.
Diseases covered under 50% discounted rates(which are not an immediate threat to life of the patient) shall be available for patient transfer after 15 days from registration. Note* This critical ailment will be covered under Cashless only from the second year of membership. First year will fall under a 50% discounted tariff.

A. You can enrol online through the company website https://www.bookairambulance.com/membershipplan. Follow two easy steps

  1. Step 1
    1. visit https://www.bookairambulance.com/membershipplan.
    2. Choose your plan
    3. Fill the form in detail
  2. Step 2
    1. Provide family details as per plan
    2. Make payment online
  3. Step 3
    1. Heartiest congratulations - You are now a priviledged member of Book Air Ambulance
    If you still find it difficult, the Customer Care Team will help you become a member. Please call at our Customer Care No. 1800 270 2712

A. The Membership covers airport to airport transfer cost and customer has to pay Road Ambulance Charges. For Basic Family Program only (@ Rs. 5000 + GST) Airport Handling charges will be charged to customer on actuals. Also, if for any reason a night halt is envisaged due to climatic conditions it will be charged on actuals.

A. Your membership activation will be after 15 days from registration towards availing 50% discounted patient transfer tariff and your Cashless Air Ambulance (Free Airport to Airport Patient transfer) will be activated after 30 days of registration. Kindly refer https://www.bookairambulance.com/terms-conditions for more details on ailment and eligibility.

A. Ideally after providing all required details and making the payment online, physical card will be sent to you within 25 days to your correspondence address mentioned in the online registration form.

A. As a Privileged Book Air Ambulance member, you are entitled to a host of benefits and discounts. Partners and Associates of the company are amongst India’s Top Companies and Brands. Company has partnered with them with an idea that your MEMBERSHIP FEE becomes Zero provided you avail those offers and discounts time to time from these brands offline as well as online. To all these partners you will have to flash or produce the physical card and the specific contact details shall be provided on the reverse of card for your convenience. The Customer Care Dept 1800 270 2712 will assist you to avail such benefits on request. All offers from our business associates are subject to change and are solely governed by their own T&C’s. Book Air Ambulance – Flaps Aviation will not be responsible for any changes to T & C of our business associates.

A. We have three plans, details of the cost is Comprehensive Family Program is an innovative membership program where age limit is upto 65 years and that makes air ambulance services very affordable and convenient. Priced at just Rs.7,000/- (+18% of GST) this plan covers 6 family members and gives one free airport-to-airport patient transfer in India for critical ailments Plus there’s a 50% discount on all other patient transfer tariffs. This plan is renewable every year and comes with a spectrum of many other benefits and discounts. Comprehensive Individual Program Priced at just Rs.3,500/- (+18% of GST) this plan covers an 1 member and gives one free airport-to-airport patient transfer in India for critical ailments Plus there’s a 50% discount on all other patient transfer tariffs. This plan is renewable every year and comes with a spectrum of many other benefits and discounts. Extended Family Program is an innovative membership program where the age limit is upto 75 years. Priced at just (Rs. 20000+18% GST) this plan covers 6 family members** and gives one free airport-to-airport patient transfer in India for critical ailments Plus there’s a 50% discount on all other patient transfer tariffs. This plan is renewable every year and comes with a spectrum of many other benefits and discounts.

A. This membership facility is available within India as of now and entitles member for Airport to Airport transfer (please check the details on Membership page). However, a functional airport is mandatory in the vicinity.

A. No, Night operations are permitted only from airports which are equipped with approved night landing facilities.

A. It takes 25 days to dispatch your physical Membership Card and letter. Kindly drop your name, number and date of purchase if you haven’t received the card within 25 days.

A. Please elaborate exactly what happened and which brand and which store. The company officials will quickly get back to you. Please contact call centre on 1800 270 2712 for faster response. Also the issue will be looked into and resolved at the earliest.

A. Please call on 1800 270 2712 for booking and further assistance. Please let them know your name and number ‘or’ Membership Card number during the discussion.

A. Please the call on 1800 270 2712 for faster response. Please share your name and number ‘or’ Membership Card number during the discussion.

A. Being a Cashless Air Ambulance member, you are also eligible for a 50% discount in all other patient transfer for your family throughout the membership validity. You may directly dial the call centre on 1800 270 2712 for faster response.

A. The company does operate in Leh, Thoise, Lengpui, Kullu, Shimla, Lakshadweep Islands Andaman and the Nicobar Islands and or any other lands, areas that are under dispute and runways whose length, width, surface conditions, approach path and other parameters for landing and take-off are less than required for the performance of the aircraft

The company apologies for the inconvenience and discomfort. Please leave your name and number with membership details, the customer care will get back to you at the earliest. Or You may directly dial the call centre on 1800 270 2712 for faster response.

A. You may directly dial our call centre on 1800 270 2712 and convey your grievances. The issue if any shall be looked into at the earliest.

A. Please visit https://www.bookairambulance.com/membershipplan and go to renewal button. Please enter your Membership Card details and your old form details will appear for your edit ‘or’ save and proceed for payment.

A. We are extremely glad to know you are happy with our services. Thank you for your continued support. You may give your feedback at https://www.bookairambulance.com/feedback

A. It’s good to know that you are showing interest for more than 1 years Membership purchase. Please talk to the Sales on 1800 270 2712 for faster response. You may also leave your Name and Number for us to get back at the earliest.

A. Up to 21 years

A. Yes Certainly. There is an option in the Parent’s section in the application form. Kindly mention their respective age, and contact details (if any) in the registration form. https://www.bookairambulance.com/familyplan

A. Apologies for inconvenience. Kindly visit after sometime ‘or’ please directly call 1800 270 2712 for assistance ‘or’ leave your name and number so that company officials can get back to you at the earliest.

A. 1 year. Renewable

A. Company shall update the family / registered number through SMS on a regular basis from the time payment is done till patient is safely shifted to the destination hospital

A. Following documents are required

  • PAN card for making the payment
  • Id proof-Aadhaar card or passport
  • State govt permission (from DM or Commissioner Office) - mandatory as per GOI during lockdown
  • Covid-19 report of pax and patient - mandatory as per GOI during lockdown period
  • Patient discharge summary
  • Patient to get ‘Fit to Fly’ certificate from company doctor

No. This is not an insurance scheme. It’s a exclusive membership program specifically designed only for patient lift from one airport to another airport.

A. Yes, it is possible. However, Company takes responsibility of only Airport-To-Airport patient transfer and any assistance for Road Ambulance shall be provided by providing the operator’s number with whom you will have to deal from your end and also make the payment on actuals.

A. Airport to Airport Air transfer is shifting a patient from one airport to another airport.

A. No, the company is not into Road Ambulance services. However, all assistance can be provided to give the contact details of Road Ambulance in your locality. You will have to deal with the operator from your end and also make the payment on actuals.

A. No. Comprehensive Family Program and Basic Family Program at the moment the Membership program is only for upto 6 members.
Comprehensive Individual Program only covers one member.

A. Thank you for your continued support. Kindly leave your name and number ‘or’ call 1800 270 2712 for faster response and get information on all referral benefits.

A. Yes, home assistance is possible provided the Company Doctor approves the same basis the terms and conditions. In such a scenario, our team may assist you with Road Ambulance operator’s number whom you will have to deal independently and come to the nearest airport. From there company shall take responsibility of Airport-To-Airport patient transfer. For more details, please contact on 1800 270 2712.

A. The response time is 1-2 working hours in advance to activate your aircraft. However, the availability is based on first cum first serve basis and often it can be earlier as well.
As for all AAI (Airport Authority of India) airports, 24 hours prior notice is required for operating the aircraft but due to medical emergencies permissions are given at short notice. However, that is at the discretion of AAI. The Company will not be able to fly any aircraft until & unless proper clearance is received from all ground agencies before departure.

A. Yes you may but limited to spelling corrections and not changing the name of the members covered at the time of registration. You may change at the time of renewal of membership. For more information call on 1800 270 2712

A. Extremely sorry to hear that. Please call on 1800 270 2712 ‘or’ drop your Name and Number along with your Unique Membership ID, the company officials shall get back to you shortly.

A. Thank you for showing interest in the Corporate membership program. Please drop your name, number and company name so that the Customer care can call you at the earliest. Or, you may also call on 1800 270 2712.

A. In the current Comprehensive Family Program and Basic Family Program, there is provision for husband, wife, 2 unmarried kids (upto 21 years) and parents. If they fall into this category please register at www.bookairambulance.com/CashlessPlan. But if you are looking anything beyond this, kindly register for another individual Program ‘or’ please speak to the call centre on 1800 270 2712 for faster response For Comprehensive Individual Program only 1 member is covered.

A. No. This membership is non-transferable.

A. It’s a membership program and not an insurance policy and there is no refund of fees paid or adjustment against renewal fees at the end of the year.

A.

The Company is a leading and dedicated Air Ambulance service provider in India with over 3500 evacuations in the last 8 years. It’s a Membership Program exclusively designed for every Indian. Few benefits of the product
  • Because medical emergencies don’t alert you and neither give you any time to think
  • Because your Doctor may recommend and refer you to a better or another super speciality medical facility in India for further treatment
  • Because you want to be near the patient giving moral support and not running around
  • Because you may be away from your home in a different metro or city; and your preferred Doctor, Family and Hospital in a different location, especially when emergency arises
  • Because your Kids are located in different metro, city or other parts of India and faces emergency situation; you may like to fly them to your preferred Doctor or Hospital
  • Because your Parents are in your native place and they are old and prone to variety of ailments
  • Because the alliance partners of the company like super specialty hospital partners in India offers you discounts ‘or’ benefits in OPD and IPD
  • Because the tie up done by the company with India’s largest pharmacy chain for discounts in medicines, health and FMCG products
  • Because diagnostics partner of the company offers 15% discount in tests and 50% discount in health check ups
  • Because while you are healthy our online discounted coupon partner offers discounts in travel, entertainment, food and drinks, spa and salon and many more….
  • And most importantly the product will cost you Rs. 5,000 + GST for covering upto 6 family members
  • Because various offerings of the company have the potential to make it a free membership keeping all the above benefits ‘or’ discounts
The applicant or any member applying for the Membership Program should not be hospitalised at the time of taking membership registration. The company will not be able to facilitate such a requirement or request. Currently we are offering three programs to choose from Comprehensive Family Program is an innovative membership program where age limit is upto 65 years and that makes air ambulance services very affordable and convenient. Priced at just Rs.7,000/- (+18% of GST) this plan covers 6 family members and gives one free airport-to-airport patient transfer in India for critical ailments Plus there’s a 50% discount on all other patient transfer tariffs. This plan is renewable every year and comes with a spectrum of many other benefits and discounts. Comprehensive Individual Program Priced at just Rs.3,500/- (+18% of GST) this plan covers an 1 member and gives one free airport-to-airport patient transfer in India for critical ailments Plus there’s a 50% discount on all other patient transfer tariffs. This plan is renewable every year and comes with a spectrum of many other benefits and discounts. Extended Family Program is an innovative membership program where the age limit is upto 75 years. Priced at just (Rs. 20000+18% GST) this plan covers 6 family members** and gives one free airport-to-airport patient transfer in India for critical ailments Plus there’s a 50% discount on all other patient transfer tariffs. This plan is renewable every year and comes with a spectrum of many other benefits and discounts.

A. Approximately

  • Delhi – Rs. 40,000
  • Mumbai - Rs. 85,000 to Rs. 1,00,000
  • Above Hyderabad, entire North, East and West excluding Delhi and Mumbai – Rs. 30,000 to Rs. 35,000
  • Hyderabad and below entire South – Rs. 15,000 to Rs. 20,000

For medicines you may get 10% if purchased from Apollo Pharmacy and for private label Apollo products you may get 15% and for FMCG products you may get 5%. However, if there is a local discount which is higher you may get that and even if there is no discount you may get the above discounts.

A. For diagnostics you will have to show the membership card and request discount for tests. However, for health check-ups you will have to schedule / plan by sending an email or call the diagnostic chain number provided in the card and take an appointment. Kindly refer your Membership letter page 2, the booking contact details are mentioned.

The Membership covers airport to airport transfer cost and customer has to pay Road Ambulance Charges.

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