Terms & Conditions - General
The bookairambulance.com a website ("BAA") is an internet-based Air Ambulance Booking portal owned and operated by Flaps Aviation Private Limited ("Flaps Aviation"), a company incorporated under the laws of India, with its registered office at Suite No 8/15, Mehram Nagar (West), Opposite Domestic Terminal 1D, IGI Airport, New Delhi -110037.
This User Agreement along with Terms of Service (collectively referred as the "User Agreement") forms the terms and conditions for the use of services and products of Flaps Aviation.
The "Terms of Service" available on BAA's website details out terms & conditions applicable to various services facilitated by BAA. The User should refer to the relevant Terms of Service applicable for the given product or service requested by the User. Such Terms of Service are binding on the User.
User Means any person who inquires about or purchases any services of BAA through its website, offices, call centers, branch offices, agents, etc. (all the aforesaid platforms collectively referred to as "Channels") and agree to be governed by this User Agreement.
Both User and BAA are individually referred to as 'Party' and collectively referred to as 'Parties' to the User Agreement.
The Website is meant to be used by bonafide User(s) for lawful use.
The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.
BAA requires a member to take a Membership Program as a condition for obtaining the benefits of membership and Program coverage. The member must submit a complete, accurate Application form and pay the Flaps Aviation a non-refundable membership fee of the amount specified in the Application form. In the event of any change in the membership program coverage or status of any individual named in the Application, the member agrees to notify the Flaps Aviation within ten (10) days of such change and, if the change results in the affected individual owing an additional membership fee, the member agrees to pay the additional amount upon receipt of an invoice from the Flaps Aviation. As a prerequisite of this Membership program, the member understands that the illness of the Member must be informed to the Flaps Aviation well in advance. Any relevant and requisite documents requested by the Flaps Aviation must be produced and submitted with the BAA’s doctors immediately at the time of patient lift requirement, and members agree that such documents are subject to verification by the Flaps Aviation for better understanding and proper handling of the Member while shifting.
Cashless Air Ambulance Family Program is the most privileged BAA Membership program for a family of 6 members i.e., Husband, Wife, 2 Unmarried Kids (up to 21 years) and your parents (father/mother ‘or’ in-laws-See Note*) valid for 1 year, whereby a privileged member is entitled to one free(See Note**) Air Ambulance patient transfer after 30 days from registration for anyone select critical ailment such as
Additionally, this privileged member is also entitled for a 50% discount for patient transfer for all diseases which are not an immediate threat to the life of the Patient and gives a breathing time such as Heart Disease, Pneumonia, Typhoid, Malaria, High / Low BP, Diabetes, Kidney Disorder, Lung Failure, and other stomach related diseases. A member can also avail 50% discount for diseases which are not an immediate threat to the life of a patient and or family member may plan the transfer in advance for diseases such as Knee replacement, Kidney Transplant, any Organ Transplant, Cancer, Road Accidents with lesser complications and all sorts of treatment not covered above.
Diseases covered under 50% discounted rates(which are not an immediate threat to life of the patient) shall be available for patient transfer after 15 days from registration. In case the member wishes to include grandparents and not parents or in-laws, they shall be allowed to be entered under the program subject to the total number of members being less than or equal to 6 members. Available within 15 days from the date of registration.
In case the requirement of patient lift arises for such grandparents, then they shall not be eligible for the one free patient transfer but considered under 50% discount for patient transfer after 15 days from registration for any of the diseases listed above.
Cashless Air Ambulance benefit shall be available to member if age on the date of taking the membership is < 65 years. Members who have crossed 65 years shall still be eligible for the 50% discounted rates.
Age limit for < 65 years applies even to Parents (father / mother ‘or’ in-laws) and grandparents for becoming eligible for Free Air Ambulance patient transfer. Parents or grandparents who have crossed 65 years shall still be eligible for 50% discounted rate.
Note ** Member shall be eligible only for 1 free air ambulance transfer for a family of 6 which means if either of the family member avails one (1) free air ambulance in the first year, all subsequent patient transfer in that year shall come under the 50% category for those members other than the one who availed the first 1 free air ambulance transfer. Even the second patient transfer availed by same family member who availed the first 1 free air ambulance transfer shall also come under the 50% discount category of patient shifting.
This critical ailment will be covered under Cashless only from the second year of membership. First year will fall under a 50% discounted tariff.
Cashless Air Ambulance Family Program is the most privileged BAA Membership program for a family of 6 members i.e., Husband, Wife, 2 Unmarried Kids (up to 21 years) and your parents (father/mother ‘or’ in-laws-See Note*) valid for 1 year, whereby a privileged member is entitled to one free(See Note**) Air Ambulance patient transfer after 30 days from registration for anyone select critical ailment such as
Additionally, this privileged member is also entitled for a 50% discount for patient transfer for all diseases which are not an immediate threat to the life of the Patient and gives a breathing time such as Heart Disease, Pneumonia, Typhoid, Malaria, High / Low BP, Diabetes, Kidney Disorder, Lung Failure, and other stomach related diseases. A member can also avail 50% discount for diseases which are not an immediate threat to the life of a patient and or family member may plan the transfer in advance for diseases such as Knee replacement, Kidney Transplant, any Organ Transplant, Cancer, Road Accidents with lesser complications and all sorts of treatment not covered above.
Diseases covered under 50% discounted rates(which are not an immediate threat to life of the patient) shall be available for patient transfer after 15 days from registration. In case the member wishes to include grandparents and not parents or in-laws, they shall be allowed to be entered under the program subject to the total number of members being less than or equal to 6 members. Available within 15 days from the date of registration.
In case the requirement of patient lift arises for such grandparents, then they shall not be eligible for the one free patient transfer but considered under 50% discount for patient transfer after 15 days from registration for any of the diseases listed above.
Note* Cashless Air Ambulance benefit shall be available to member if age on the date of taking the membership is < 75 years. Members who have crossed 75 years shall still be eligible for the 50% discounted rates. Age limit for < 75 years applies even to Parents (father / mother ‘or’ in-laws) and grandparents for becoming eligible for Free Air Ambulance patient transfer. Parents or grandparents who have crossed 75 years shall still be eligible for 50% discounted rate. Note ** Member shall be eligible only for 1 free air ambulance transfer for a family of 6 which means if either of the family member avails one (1) free air ambulance in the first year, all subsequent patient transfer in that year shall come under the 50% category for those members other than the one who availed the first 1 free air ambulance transfer. Even the second patient transfer availed by same family member who availed the first 1 free air ambulance transfer shall also come under the 50% discount category of patient shifting.
Note*** This critical ailment will be covered under Cashless only from the second year of membership. First year will fall under a 50% discounted tariff.
Cashless Air Ambulance Individual Program is the most privileged BAA Membership program for an Individual (note *)and valid for 1 year, whereby a privileged member is entitled to one free Air Ambulance patient transfer after 30 days from registration for anyone select critical ailment such as
Additionally, this privileged member is also entitled for a 50% discount for patient transfer for all diseases which are not an immediate threat to the life of the Patient and gives a breathing time such as Heart Disease, Pneumonia, Typhoid, Malaria, High / Low BP, Diabetes, Kidney Disorder, Lung Failure, and other stomach related diseases. A member can also avail 50% discount for diseases which are not an immediate threat to the life of a patient and or family member may plan the transfer in advance for diseases such as Knee replacement, Kidney Transplant, any Organ Transplant, Cancer, Road Accidents with lesser complications and all sorts of treatment not covered above.#
# All of these diseases under the 50% category also shall require the medical reports and scanned reports and these shall be for getting a better medical treatment in a hospital and not for availing chartered air craft under the garb or medical air ambulance Diseases covered under 50% discounted rates(which are not an immediate threat to life of the patient) shall be available for patient transfer after 15 days from registration.
Note* Cashless Air Ambulance benefit shall be available to member if age on the date of taking the membership is < 65 years. Members who have crossed 65 years shall still be eligible for the 50% discounted rates.
Note** This critical ailment will be covered under Cashless only from the second year of membership. First year will fall under a 50% discounted tariff.
The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Flaps Aviation in respect of the Website. The User further consents that the terms and contents of such Privacy Policy are acceptable to him.
There can be exceptional circumstances where BAA may be unable to honour the confirmed bookings due to various reasons like the act of God, labour unrest, insolvency, business exigencies, government decisions, terrorist activity, any operational and technical issues etc. or any other reason beyond the control of BAA.
In no event shall BAA and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website.
Flaps Aviation reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms of Service at any time by posting the amended Terms on the website. Members should check these Terms periodically for changes. Member’s continued use of the website or Services after the posting of changes constitutes Members’ binding acceptance of such changes. In addition, when using any particular services, Member may be subject to any posted guidelines, rules, product requirements or sometimes additional terms applicable to such services. All such guidelines, rules, product requirements or sometimes additional terms are hereby incorporated by reference into the Terms. MEMBERS’S ACCESS OR USE OF THE WEBSITE OR SERVICE SHALL MEAN THAT MEMBERS HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THE TERMS. By accessing or using Website or Services Member also represent that he/she have the legal authority as per applicable law (including but not limited to age requirement) to accept the Terms on behalf of himself/herself and/or any other person he/she represent in connection with his/her use of the Website or Services. If member do not agree to the Terms, member is not authorized to use the website or Services.
Includes existing and future Intellectual Property in the nature of unregistered or registered rights to any and all Patents, Copyrights, Trademarks and other confidential and/or proprietary information limited to that forming part of the subject matter of this agreement and inclusive of all Intellectual Property that is the subject of ownership by Flaps Aviation and/or its subsidiaries in Interest and title.
Flaps Aviation provides its BAA services in boundaries of India only excluding Leh, Thoise, Lengpui, Kullu, Shimla, Lakshadweep Islands Andaman and the Nicobar Islands and or any other lands, areas that are under dispute and runways whose length, width, surface conditions, approach path and other parameters for landing and take-off are less than required for the performance of the aircraft. In such cases, patient needs to come to the nearest BAA service airport at his cost by road ambulance or any other mode suitable to the member. BAA will not be liable to bear the cost of such patient transfer incurred by the patient to reach the nearest BAA service airport.
The Membership Program is not an insurance Program. The program does not compensate or reimburse another ambulance company that provides emergency transportation to the members. This might also occur when this Membership Program is unable to perform within a medically appropriate timeframe due to a mechanical or maintenance problem or being on another call.
Flaps Aviation shall not be held responsible for any delay/cancellation of any flight due to airspace closure enroute (between departure and destination airports) which is impossible to cross for the aircraft due to aircraft performance or international boundaries.
Flaps Aviation shall not be held responsible for any delay/cancellation of any flight due to airspace closure for general aviation aircraft in the particular area from where evacuation is required to be done.
The member agrees to indemnify and hold harmless Flaps Aviation, its officers and directors, employees and its affiliates and their respective successors and assigns and each other person, if any, who controls any thereof, against any loss, liability, claim, damage and expense whatsoever arising out of or based upon any false representation or warranty or breach or failure by the Flaps Aviation to comply with the user agreement. Flaps Aviation in no situation shall be liable for the loss exceeding the amount paid by the member on the yearly membership program on a prorate basis.
Flaps Aviation may terminate this User Agreement and the participation of any Membership Program for failure to comply with the terms of this User Agreement. Flaps Aviation reserves the right to discontinue its Ambulance Program at any time upon prior notice to Members. In such an event, Flaps Aviation shall return a pro-rata portion of the membership fee. Flaps Aviation also reserves the right to unilaterally modify the terms of this Program, including but not limited to the membership fee to be charged to members who join or renew their membership program after the effective date of such change. Flaps Aviation shall renew membership program on an annual basis upon successful completion and submission of an Application or Renewal Application and payment of the specified Membership Fee.
The User agrees to comply with the terms and conditions of Service Provider in addition to BAA's User Agreement and Terms of Service. The User will be required to be a member of BAA in order to avail the Services.
The User shall further be in possession of valid documents viz. identity proof, address proof, passport in case of services booked outside India, or any other document as specified by the Service Provider in order to utilize the services booked.
The User may be required to sign a waiver/consent form, safety procedure form, medical declaration, or other document before availing the activity which is mandated by the Activity Provider.
Flaps Aviation will not be held responsible for any delay or cancellation due to the following operational terms and conditions as mentioned below. All members must plan in advance, to avoid any sort of delay in shifting the patient
The membership fee is non-refundable.
Air Ambulance Membership if not renewed will automatically be cancelled on the date of expiry.
A: Under the 50% discount category(where 50% of tariff is fully paid) and other normal air ambulance booking(fully paid) Charter / Air Ambulance flights once booked can be cancelled as per the below terms and conditions.
Refund for cancelled flights will be processed as per cancellation policy and will be refunded within 24 working hours. In some cases, it may take up to 7 working days. This delay may be because of bank holidays or other non-working days.
B: Under the cashless air ambulance category:
Under Cashless membership plan, and in case of a need, air ambulance booking is done for patient lift and an ETD is given to the member and subsequently, the member wants to cancel the booking for any reasons, such cancellations shall be done 12 hrs prior to Estimated Departure Time(ETD). In case the cancellation is done in less than 12 hours before ETD, the eligible one(1) free airport-to-airport transfer shall be lapsed or considered utilised for the year for which membership is taken and such members shall come under the 50% discount category for all further requirements for that particular membership year.
All notices and communications required or permitted under this user agreement shall be in writing and any communication or delivery shall be deemed to have been duly made mailed by a registered post addressed as follows:
Flaps Aviation Pvt. Ltd., Suite No 8/15, Mehram Nagar (West), Opposite Domestic Terminal 1D, IGI Airport, New Delhi -110037.
a. In the event of a dispute, difference or claim between the parties hereto, arising out of this Agreement or in any way relating hereto, or any term, condition or provision herein mentioned or the construction or interpretation thereof or otherwise in relation hereto, the parties shall first endeavour to settle such difference, dispute, claim or question by mutual discussion, failing which the same shall be referred to arbitration before a sole arbitrator appointed by the Bank and in accordance with the Arbitration & Conciliation Act, 2013, or any statutory modification or re-enactment thereof for the time being in force and such arbitration proceedings shall be held in English at Delhi Subject to clause 16.(a), any dispute or controversy arising out of this Agreement shall, be subject to exclusive jurisdiction of the Courts of Delhi, India
Any dispute/difference arising from this user agreement shall be subject to the exclusive jurisdiction of the courts in Delhi, India.
The user or any member applying for the Membership Plan should not be hospitalised or under homecare/rehabilitation centre for any diseases during the registration of membership.
The membership plans provided by BAA are solely for the purpose of shifting of a patient from their home city to any other city for medical treatment only.
Flaps Aviation has entered into an agreement with its associates and partners viz., SUBURBAN DIAGNOSTICS (INDIA) PRIVATE LTD.” 2nd Floor, Sunshine, Opp. Shastri Nagar, Andheri (W), Mumbai; and APOLLO PHARMACY, PART OF APOLLO HOSPITALS ENTERPRISE LTD. Ali Towers, III Floor, No. 55, Greams Road Chennai – 600 006; towards passing on the discount benefit to all its members on purchasing goods and services from these companies/institutions. Flaps Aviation does not control the pricing, services, and time to time offers of these companies/ institutions. Members will be directed to these sites online/offline to avail such prevailing offers, price discounts, and other benefits. Members cannot hold Flaps Aviation - Book Air Ambulance responsible for any deviation/mishap while dealing with these companies/institutions and it’s not the key agenda of BAA to market or sell these products. The benefits are passed on in good faith.
Communicable disease, Pandemic & Epidemic deceases will not be covered under the membership program. Patients will be shifted in case BAA’s doctor approves the same and also the approval of government authorities may be required and is satisfied that the patient poses no threat of contamination and is satisfied to the best of his ability with the condition of the patient.
Shifting will be done only in cases where the patient gets a fit to fly certificate from the BAA’s Doctor. All medical conditions of the members must be intimated to our team for the purpose of maintaining records, in order to avoid any delay in the shifting of a patient.
In case a member wants to take his own doctor on board, (he would be allowed to do so in; however, the travel cost of the accompanying doctor is not included in the membership plan and must be borne out by the member). Further, even in cases where a personal doctor accompanies the member, a team of doctor & paramedic of the BAA will be there at all times during the flight. In case a member wants to take his own doctor and waives his right to take a team of doctor & paramedic with all the equipment, he must take sole-responsibility for the said act, and his condition during the process of shifting him and must expressly declare that the Flaps Aviation would in no case be liable for his health condition during the said process of shifting. However, this will also depend on the aircraft make and model. Flaps Aviation will only be liable to shift the patient from in and out of the aircraft. In the aforementioned cases, where the patient waives his right to avail the services of the BAA’s doctor and paramedics team all in air emergencies / ground emergencies will be taken care by the personal doctor of the patient. Furthermore, the Doctor must be aircraft type specifically SEP (System & Emergency Procedures) trained as per the BAA Policy for one time Doctor only.
Priority of availing the services will be decided on first come first basis and will be decided by the Flaps Aviation.
In case primary aircraft is under maintenance other aircraft will be arranged from the industry by Flaps Aviation and Flaps Aviation will not be held responsible for the loss of time while making such arrangements. In case of unavailability of aircraft, Flaps Aviation will try to shift the patient through scheduled airlines if the patient is acceptable to the scheduled airline, which will be decided on case to case basis. In case of non-availability of BAA aircraft and BAA is not able to arrange Aircraft from the industry within the ETD given under the cancellation section below, and post lapsing of such ETD, patient is able to arrange an aircraft on his own, such tariff which patient pays to the aircraft arranged by him shall be eligible for a reimbursement from BAA. Such reimbursed amount shall be restricted to a upper cap of such tariff as is reflected in the BAA Website for shifting the patient from patient location(which was initially intimated) to patient destination location(which was initially intimated at the time of enquiry for patient lift) or the actual tariff paid by patient whichever is lower. Patient shall be reimbursed the amount only subject to submission of valid bills and receipt from airline operator for having shifted the patient.
Shifting of human remains even if he/she was a member, will not be covered under Cashless membership program but will be shifted under scheduled airlines or under the 50% discount category.
Human Remains, if required to be shifted, must be in a coffin of specific size of around 1 feet at head, 1.5ft at chest, 1 feet from foot side and 1 feet high. Length must not be more than the length of body or max 6.3 feet in length, whichever is less; this must be accompanied with a death certificate, embalming certificate, and police certificate prior to departure.
This membership will not be valid in case of any Natural calamity or during an Emergency in the country. Members will not be able to avail this facility during such times.
The user registering on the website www.bookairambulance.com or through the promotions carried out by the company on its social media platforms agrees & authorises Flaps Aviation Pvt. Ltd. or its business partners to contact him solely for providing information related to products, programs and services provided by the company by overriding his registry with NDNC.
THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES. BY CLICKING ON THE "I AGREE TO ALL THE TERMS & CONDITIONS" BUTTON ON THIS ELECTRONIC CONTRACT, YOU ARE CONSENTING TO BE BOUND BY THIS AGREEMENT. mohan