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Refund & Cancellation Policy

Refund policy:- Membership Plans

The membership fee is non-refundable.

Air Ambulance Membership if not renewed will automatically be cancelled on the date of expiry.

Cancellation policy:- Air Ambulance Flight Bookings

A. Under the 50% discount category(where 50% of tariff is fully paid) and other normal air ambulance booking(fully paid).

Charter / Air Ambulance flights once booked can be cancelled as per the below terms and conditions.

  • 25% of charges based on estimated flying time will be deducted in case a confirmed booking is cancelled between 24 to 12 hours before the estimated time of departure.
  • 50% charges based on estimated flying time will be deducted in case a confirmed booking is cancelled between 12 to 6 hours before the estimated time of departure.
  • 100% of charges based on estimated flying time will be deducted in case of no show and cancellation of confirmed booking is between 6 to the estimated time of departure.
  • 100% of charges will be deducted in case the aircraft departs and after that cancellation by the customer for any reason.

    Refund for cancelled flights will be processed as per cancellation policy and will be refunded within 24 working hours. In some cases, it may take up to 7 working days. This delay may be because of a bank holiday or other non-working days.

B. Under the cashless air ambulance category: Under Cashless membership plan, and in case of a need, air ambulance booking is done for patient lift and an ETD is given to the member and subsequently members wishes to cancel the booking, such cancellations shall be done 12 hrs prior to Estimated Departure Time(ETD). In case the cancellation is done in less than 12 before ETD, the eligible one free airport to airport transfer shall be lapsed or utilised for the year for which membership is taken and member shall come under the 50% discount category.

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